YOUR ORDER DOES NOT FIT OR DOES NOT LIKE THIS TIME?
No problem - within 14 days after receiving the package you can return the goods to us.
Returns from Germany are free of charge.
Orders outside Germany must be returned to us at your own expense using a service provider of your choice.
HOW DO I RETURN?
1. you will find a return label in the package for UPS Express shipping.
2. please stick the label on the package and mark the items that are sent to us with the reason.
3. book a UPS pickup by calling 01806 882 663 with customer number 5X9884 or drop off the package at a UPS Access Point.
4.Once your return has arrived and been inspected, we will credit the purchase amount back to the payment method used.
A - Not as describedB
- Too smallC-
FitE - Wrong
FOR INTERNATIONAL CUSTOMERS
YOU AREN'T HAPPY WITH YOUR ORDER THIS TIME?
No problem - you can return or exchange any purchase within 14 daysof receipt
If your shipping address is outside of Germany, you have to arrange the shipping of your return yourself. Costs for the return are carried by the customer.
HOW DO I RETURN MY ORDER?
1. please use the return form and indicate which item(s) you wish to return/exchange including the reason of your return.
2. to return your order you can choose a delivery service of your choice. Please make sure the returned item(s) are new, unused, in their original packaging and with all designer garment tags still attached.
3. returns that do not meet our policy will not be accepted and will be sent back to you.
4. as soon as we receive your return you will get a confirmation e-mail and we will refund the purchase amount to either your credit card, PayPal or Klarna account.
A - You would like to exchange the product? Please contact usB
- The item did not match your expectations or did not fitC
- Item is faulty/imperfectD-
Wrong item was delivered